Support
Something not working? Tell us exactly what.
Support is answered by the people who build Closr, not a routing tier. The more specific you are, the faster this ends.
What we’ll cover
Tell us what you expected and what happened
One sentence each. 'I confirmed a booking and no calendar event appeared' is worth more than a paragraph of background.
Include the account and the timestamp
The email address on the account and roughly when it happened lets us find the request in the logs instead of guessing.
Say which surface
Dashboard, public booking page, embedded form, phone call, or website voice widget — they run on different paths and the answer changes.
Security issues go here too
Report suspected vulnerabilities through this form and we'll respond within one business day. Please don't test against other customers' accounts.
Replies within one business day. Security reports are treated as urgent.
The four we answer most
Each of these has a fix you can apply yourself in a couple of minutes.
A calendar stopped syncing
Almost always a revoked or expired OAuth grant. Reconnect the provider from Settings; Closr re-reads busy blocks on the next scheduled sync.
Availability & calendar syncThe voice agent gives the wrong answer
Agents retrieve live knowledge-base documents only. A document still in draft is invisible at runtime — promote it, then re-test with a test call.
Knowledge baseEmails aren't sending
Check the mailbox connection first, then your plan's monthly send allowance. Sequences also stop on their own once a recipient replies or books.
Email campaigns & sequencesThe trial ended and we're locked out
Access resumes as soon as a plan is chosen and a card is added from the billing page. Your data is untouched while a subscription is inactive.
See plansWhere the answers live
Documentation
Quickstart, how the modules relate, and a reference page for every feature that ships today.
Guides
Five playbooks — setup, cutting no-shows, outbound without a data vendor, launching the voice agent, and keeping the CRM true.
Changelog
If behaviour changed recently, it is probably listed here with the date it shipped.